Mulhim
Complaint and Suggestion Handling Mechanism
Complaint and Suggestion Handling Mechanism
Mulhim | SCFHS-Accredited Courses in Saudi Arabia
Complaint and Suggestion Handling Mechanism
Mulhim CME Platform ensures transparency, professionalism, and responsiveness in handling all complaints and suggestions submitted by users.
This mechanism is designed to enhance user experience and drive continuous improvement.
1. Available Channels
- Via Website support ticket: Submit under the “support ticket ” icon in Student dashboard.
- Email: [email protected]
2. Complaint Handling Process
- Submitting a Complaint: Through website or email with details and contact info.
- Complaint Registration: Logged and forwarded to the relevant department.
- Complaint Investigation: Reviewed by a specialized team with direct communication.
- Issue Resolution: Valid complaints resolved and communicated back to the user.
- Review and Analysis: Complaints regularly reviewed to identify improvement areas.
3. Suggestion Handling Process
- Submitting a Suggestion: Through website or email with required details.
- Suggestion Registration: Logged and directed to the relevant department.
- Request for Additional Details: Submitter may be contacted if needed.
- Evaluation and Implementation: If aligned with goals, suggestion is implemented.
- Acknowledgment: Submitter thanked and informed of the outcome.
4. Resolution Timeframe
- Initial response within 24 hours.
- Closure of complaint within 72 hours maximum.
5. Escalation Policy
If a complaint exceeds the resolution timeframe, it may be escalated directly to the Platform Management Director:
[email protected]
