Terms and Conditions of Use

• The Mulhim Platform for Continuing Medical Education reserves the right to delete and prevent any users from sharing if they violate any of the usage rules, including deleting the user's account in case of another account breach or impersonation.


• The Mulhim Platform for Continuing Medical Education commits to ensuring the recency of the electronic content provided in the programs and its compliance with national laws and policies.


• The Mulhim Platform for Continuing Medical Education is not liable under any circumstances for any failures inherent to the nature of the Internet in accessing and/or using the platform or any failure in its obligations due to force majeure or unintended cause.


• The Mulhim Platform for Continuing Medical Education offers electronic learning systems that support various types of devices with different operating systems and are compatible with all device screens, including tablets and smartphones.


• The Mulhim Platform for Continuing Medical Education has the absolute right at any time to modify the terms and conditions of the website or any of the current and future services without prior notice. You can access the latest version of the terms and conditions at any time on the website, and if you do not accept the modifications, you must stop using this service.


• If you continue using this service, you implicitly agree to comply with the modified terms and conditions of using this site.

Commitment

You agree to comply with all local laws regarding the ethical use of online content. In addition, you will be responsible for paying any taxes imposed whether in Saudi Arabia, your country of origin, or country of residence. You also commit to the policies of the Mulhim Platform for Continuing Medical Education in this agreement and any agreements set by the platform on the site. This agreement and the policies set within it may be updated by us from time to time without notifying you.

• Password. You are fully responsible for all activities and damages that may result from poor management of passwords and failure to maintain their confidentiality. If any unauthorized access occurs or if you suspect a breach of site security, you must inform us directly. We will not be liable for any damages or losses resulting from the failure to maintain password confidentiality.


• Account Information. You agree to always keep your account information up-to-date, including your email, contact details, and appropriate payment method details.


• Account Ownership and Preservation. You cannot transfer or sell your account on the Mulhim Platform for Continuing Medical Education or the username to any other parties. You are responsible for all activities related to your account or username.


• Right to Refuse Service. The Mulhim Platform for Continuing Medical Education, at its discretion, may suspend any account that breaches any of the terms and policies of this agreement or violates any laws in the country of residence. All rights are reserved to refuse service to anyone for any reason at any time.


• User Content Agreement. The responsibility for viewing videos and benefiting from the amount paid on the site rests solely with the beneficiary as long as the procedures followed have not stopped due to a technical fault or an issue beyond the control of both parties. In case technical or educational support is needed, please contact support directly.

Privacy and Security Policy

The Mulhim Platform for Continuing Medical Education is committed to ensuring your privacy. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will be used only in accordance with this privacy statement.

All personal and non-personal information that we obtain is secured against any unauthorized access in accordance with the applicable laws governing the processing of private and personal data of Internet users.

Site Visitors and Identifiable Information

• Non-Personal Information. The Mulhim Platform for Continuing Medical Education collects non-personal identifiable information such as browser type, the site from which you accessed the platform, and the date and time of your visit, to give us a better understanding of the behavior of visitors and members when interacting with Mulhim as a website. We may publish non-personal identifiable information to highlight what attracts visitors' attention regarding the use of the website. We may also collect statistics on user behavior and visitor interactions on the site, but we are committed to not disclosing any personal information.


• Personal Information. The privacy of members and visitors is very important to us. We are fully committed to maintaining their privacy and security. We do not publish or share any personal information about our visitors or members except in cases required by law, in accordance with legal requests, for developing our services, to enable us to provide services through our website, to collect feedback on the website’s services, or to publish related advertisements.

Intellectual Property and Copyright

• The Mulhim Platform for Continuing Medical Education respects the intellectual property rights of others, and we expect members to reciprocate this respect and comply with the related rights and policies. Uploading or sharing unlicensed content or content that is partially or fully copyrighted is against our copyright and usage policies.


• The content included on the Mulhim Platform for Continuing Medical Education, such as texts, graphics, logos, names, features, functionalities, images, and audio, is the exclusive property of the platform and its licensors, protected by copyright laws and trademark regulations, and is subject to Saudi laws and regulations.


• Downloading, copying, reproducing, transferring, broadcasting, displaying, selling, licensing, or exploiting any content from the Mulhim Platform for Continuing Medical Education for any purpose without prior written consent is prohibited.


• By providing access to the content on our service, we permit any visitor to the Mulhim Platform for Continuing Medical Education to view the content; however, our content will always remain our property since all trademarks, logos, and other images belong to their rightful owners.


• It is prohibited to publish any content that exposes individuals or any other entity in a negative manner, or any content that contradicts Islamic teachings, societal ethics, or negatively affects national unity.

Publishing Responsibility

• The Mulhim Platform for Continuing Medical Education is an electronic publishing medium for all training programs. It must be used in a manner that benefits users without harming the reputation of the platform or its personnel, or exposing them to legal issues. Therefore, it is necessary to follow the publishing policies stated in this document.


• The departments with dedicated pages on the website are fully responsible for the content of those pages, files, and everything published on them, according to the permissions granted to them and in line with the center's policies on the official website.


• Departments or individuals must use the website for the intended purposes as per the permissions granted to them, as this website and its published content represent the platform.

Intellectual Property Rights and Copyright

• All content published on the Mulhim Platform for Continuing Medical Education pages must comply with copyright laws and the electronic publishing policy specified by the competent authorities, which includes everything published on the site.


• Departments must ensure that any content or scenes transferred from other websites do not infringe on the copyrights of those websites. The department will bear all responsibilities arising from any such infringement.


• We emphasize the necessity of respecting intellectual property rights and copyright for all images, logos, and texts uploaded to the website in accordance with the publishing policies specified by the competent authorities. Departments are warned against copying or paraphrasing any images, logos, or texts and uploading them without citing their source, and they will bear full responsibility if they fail to comply.

Content Writing Guidelines on Website Pages

• Appropriate Content: Content must be free from inappropriate language, offensive, insulting, racist, or threatening tone whether in text, image, or idea.


• Compliance with Laws: Content must not violate state regulations or societal norms.


• Privacy: Content should not expose the privacy of others in any form.


• Usage: The website must not be used as a forum to discuss other entities, individuals, or to file complaints.


• Language and Accuracy: The language used in creating the page or electronic material must be correct and free from errors.


• Up-to-Date Information: It is essential to ensure that the content on pages and various materials is updated to reflect the most current information at the time of visit. This includes news, contact details, phone numbers, email addresses, material descriptions, and other related information.

Website Changes and Disclaimer

• The platform reserves the right to change the information on the website at any time without prior notice.


• Although we make every effort to ensure the accuracy of the information on the website, we cannot guarantee its accuracy or provide any warranties regarding the website or its content.


• The platform does not offer any express or implied warranties regarding the absence of viruses or defects in the website’s materials or the uninterrupted or error-free delivery of these materials.


• To maintain this website and to provide and develop services in the future, the Mulhim Platform for Continuing Medical Education may change the terms of this policy from time to time. In the event of such changes, they will be displayed on this page, and your continued use of the website will be considered as your agreement to the updated policy.

Jurisdiction

By using this platform, you agree to exclusively submit to the judicial authorities in the Kingdom of Saudi Arabia regarding all claims and disputes arising from your use of this platform.

Financial Information and Replacement/Return Policy

Fees and Payment

• Fees: You agree to pay the fees for the training courses you purchase, and you authorize us to charge your debit or credit card or process other payment methods for those fees. The Mulhim Platform for Continuing Medical Education works with third-party payment processing partners to provide you with a secure payment method.


• Payment: When making a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still gain access to the training course for which you registered, you agree to pay the corresponding fees within 7 days of our notification. We reserve the right to disable or suspend access to any training course or service for which we have not received sufficient payment.

Replacement and Return Policy

• For synchronous (live) and in-person courses. A full refund is available if requested at least 48 hours before the course starts. An administrative fee for bank transfer may be applied, ranging between 10 to 15 SAR.


• For asynchronous courses (videos and virtual classes). The paid amount is non-refundable and non-exchangeable under any circumstances.


• For in-person workshops. A full refund is available if requested at least 72 hours before the course starts. An administrative fee for bank transfer may be applied, ranging between 10 to 15 SAR.


• Refunds are only applicable if the service was not accessed due to a technical fault or other reasons attributable to us. In such cases, the amount will be credited for use on another service within one year.


• According to our assessment, if we believe you are misusing the replacement and return policy, we reserve the right to block your account and restrict all future use of the services. If we block your account or disable your access to a training course due to your violation of these terms or safety guidelines, you will not be eligible for any credit or refund.

IP Address and Cookies

The Mulhim Platform for Continuing Medical Education uses data from cookies to identify and track users and how they use the platform, including the type of browser, operating system, internet service provider, and their access preferences. This non-personal identifiable information helps us improve the user and visitor experience on the website.

Links to Other Websites

We are not responsible for and do not control the content, products, or services on any third-party website. We advise visitors and members to read the terms of use, printing and publishing policy, and privacy policy of any external website.

Technical Support and Complaints

If you have a complaint, you can contact us via email at
[email protected].
You will receive a response within a maximum of 48 working hours.

Our products include live courses with detailed announcements as well as ready-made digital courses that are delivered immediately upon completion of your purchase.

Attendance and Absence Policy for Courses

The course preparation policy on the platform follows the systems of the Saudi Commission for Health Specialties and the National Center for E-Learning.

1. Synchronous courses. Training is delivered live at specific times with direct instruction via broadcast. Only enrolled participants can enter, and their full names appear on the certificate as confirmation of attendance. Attendance is monitored by the platform team, recorded at the beginning and end of the course.


2. Asynchronous courses. Training is provided through videos and educational files with flexible access. To maintain credibility, the course can only be accessed using the subscriber's username, the real name appears on the certificate, a mandatory evaluation test follows the video, and the system enforces full viewing of the video.


3. Educational hours. The mechanism for obtaining educational hours applies only to synchronous courses after verifying full attendance. No certificate or hours are awarded for absence. No refund will be issued for issues related to the participant’s registration number with the Saudi Commission for Health Specialties or delays in sending the registration number.

CME Participation and Eligibility Terms

1) Concurrent Course Enrollment and CME Eligibility Policy

To ensure the integrity and effectiveness of continuing medical education, participants are
strongly advised not to enroll in multiple CME or CPD courses simultaneously, whether offered by
Mulhim.sa or any other accredited provider. Overlapping enrollment may cause:

• Incomplete or inconsistent learning engagement records;


• System interference in course tracking and completion logs;


• Delays or discrepancies in CME hour reporting to the Saudi Commission for Health Specialties (SCFHS);


• Reduced educational benefit and potential noncompliance with SCFHS participation standards.

Participants are responsible for ensuring their Mumaris+ account is
registered, active, and in good standing. If a participant’s status is
“classified” but not “registered”, SCFHS may reject or nullify CME hour recognition.
In such cases, Mulhim.sa shall not be held liable, as the rejection arises from the participant’s
Mumaris+ account status and not from Mulhim.sa’s reporting process.

2) CME Hour Submission Responsibility and Data Accuracy

Each participant must ensure that all personal and professional information provided on Mulhim.sa—including
full name, Saudi Council Classification Number, Mumaris+ status, email, and phone number—is
accurate, current, and consistent with SCFHS records.

Mulhim.sa submits CME completion data via authorized electronic channels. Submission accuracy depends entirely on
the correctness of the participant’s information and the active status of their Mumaris+ account.

If any inconsistency, typographical error, or mismatch in personal details, email, phone number, classification
status, or Mumaris+ registration results in delay, rejection, or cancellation of CME credit recognition,
Mulhim.sa bears no liability. Participants should verify their details before enrolling.

Mulhim.sa may request verification documents to confirm eligibility prior to reporting CME hours. Failure to provide
requested documentation may cause temporary suspension or delay of submission until accurate information is supplied.

3) Platform Liability and Limitations of Responsibility

Mulhim.sa operates as an accredited e-learning provider under the supervision of the
Saudi Commission for Health Specialties (SCFHS) and the
National eLearning Center (NELC). While Mulhim.sa endeavors to ensure reliable service and timely
reporting, certain conditions fall beyond its control. Accordingly, Mulhim.sa is not liable for:

• Technical issues originating from the participant’s device, browser, or internet connection;


• External system downtime or maintenance affecting SCFHS data synchronization;


• Rejection of CME credit due to participant-side account errors or inactive Mumaris+ status;


• Unauthorized access resulting from failure to protect login credentials;


• Force majeure events (e.g., network outages, governmental restrictions, or other unforeseeable circumstances).

By enrolling in any CME or CPD course through Mulhim.sa, participants acknowledge and agree to these terms and accept
responsibility for maintaining accurate information and complying with SCFHS requirements.